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Friedrich EP18G33B Window Air Conditioner, 18000 Btu, White

3.9 3.9 out of 5 stars 120 ratings

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Brand Friedrich
Capacity 1.5 Tons
Cooling Power 18000
Special Feature remote_control
Product Dimensions 30.3"D x 25.5"W x 16.9"H
Seasonal Energy Efficiency Ratio (SEER) 13
Color White
Voltage 230 Volts
Refrigerant R 410A
Power Source Corded Electric

About this item

  • POWERFUL - 18,000 BTUs of cooling power and 12,000 BTUs of heating power that regulate a 1000 sq. ft. room can be installed as a window air conditioner or in wall
  • ULTRA QUIET OPERATION - Window ac designed to cut operation noise to a minimum
  • CONTINUOUS AUTO AIR SWEEP LOUVERS - Automatically oscillate louvers left and right during cooling
  • POWER CORD FLEXIBILITY – Can run either left or right out of the side of the unit front
  • SPECIFICATIONS - 30.3 x 25.5 x 16.9 inches (DxWxH)

Customer ratings by feature

Easy to install
3.9 3.9
Value for money
3.1 3.1
See all reviews

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From the manufacturer

friedrich
chill

The Chill Series

Sleek, Stylish, and Efficient

Chill has many of the features you’ll find on our ultra premium Kühl line, but without the premium cost. Because it’s a Friedrich, the quality and durability come standard. The EP18 is designed to heat and cool rooms up to 1000 sq. ft.

Auto Air Sweep Feature

The Auto Air Sweep swing louvers provide consistent air distribution, for even cooling throughout the room or in large, open spaces. Our highly rated, energy-efficient Chill line features capacities from 5200 to 24000 Btu for a range of lighter-duty applications. Cooling only and cooling + electric heat.

Additional Features

  • 24-hour timer lets you program on/off times
  • Ultra-quiet operation
  • 4-way air-flow control
  • Auto restart saves settings if power is interrupted
  • Washable, antimicrobial air filter
  • Standard installation hardware

Easy Installation and Maintenance

chill

remote

chill

Installation Features

Slide-out chassis. Window or thru-the-wall installation. Power cord can run either left or right out of the side of the unit front.

Remote Control

Remote control lets you make comfort adjustments from anywhere in the room. 24-hour timer lets you program on/off times.

Energy Efficiency

Money Saver setting saves money by operating the fan only when cooling.

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Customer Reviews
4.0 out of 5 stars
145
3.9 out of 5 stars
120
—
3.6 out of 5 stars
7
Slide-Out Chassis ✓ ✓ ✓
Window Installation ✓ ✓ ✓ ✓
Remote Control ✓ ✓ ✓ ✓
Auto Swing Louvers - ✓ - -
Wi-Fi Control - - ✓ ✓
chill

Product information

Warranty & Support

Product Warranty: For warranty information about this product, please click here. [PDF ]

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Friedrich EP18G33B Window Air Conditioner, 18000 Btu, White

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Product guides and documents

User Guide (PDF)

Looking for specific info?

Product Description

Friedrich Chill series air conditioners are energy efficient and easy-to-handle. The programmable timer plus the MoneySaver setting helps manage energy use and reduce costs. With capacities from 5200 to 23000 Btu/h and the Auto Air Sweep feature, Chill can evenly cool a single room or a large open space. All models include a remote control. To determine the appropriate cooling capacity, see our sizing guide and model specifications.cooling power:18000

Customer reviews

3.9 out of 5 stars
3.9 out of 5
120 global ratings

Customers say

Customers like the noise level, ease of installation, and value of the air conditioner. For example, they mention it's very quiet, easy to install, and well worth the price. Opinions are mixed on quality and heat.

AI-generated from the text of customer reviews

20 customers mention14 positive6 negative

Customers like the noise level of the air conditioner. They say it's very quiet compared to the LG they had previously.

"...It is quieter than I thought it would be (not sure about the AC yet since it's winter)...." Read more

"...on and off regularly (as often as once every five minutes), it is pretty quiet and the noise is not disruptive...." Read more

"...used the heater yet the air conditioning works very well and is not that loud. I'm using it in a 440 square foot woodshop...." Read more

"...Shortly after, the heater started kind of struggling - weird noises, kept shutting off. Checked the manual for troubleshooting tips - no help...." Read more

13 customers mention13 positive0 negative

Customers find the installation of the air conditioner to be easy. They mention that the remote is useful and makes turning on and configuring it easy. However, some customers feel the instructions are worthless for through wall installs and that the unit is very heavy for its compact size.

"...-mounted it at the recommended height above the floor and installation was very simple (we are handy)...." Read more

"...The remote is useful, and makes turning on and configuring it easy...." Read more

"...I would give it 100 stars. Also was a fast ship and easy to install...." Read more

"...in a rental house I own that does not have central AC - it was an easy install, and the unit works great - the tenants like it so much they actually..." Read more

7 customers mention7 positive0 negative

Customers appreciate the value of the air conditioner. They say it's well worth the price, and a great product.

"...We mounted it in our greatroom. It’s 1400sg ft. It’s super quite and we have to turn it down as it blows so cold...." Read more

"...Highly recommended, well worth the price. And yes, the packaging sucks but our unit made it here intact anyway." Read more

"Exactly what I needed. Measurements were exact. Price was high but shipped on time and as described." Read more

"Great product" Read more

5 customers mention5 positive0 negative

Customers like the remote of the air conditioner. They say it's great, responsive, and has large buttons. Some customers also say the design is nice and they love the control.

"...The remote is useful, and makes turning on and configuring it easy...." Read more

"...We have it mounted fairly high through a wall and the remote makes controlling it a breeze. Highly recommended, well worth the price...." Read more

"...The remote is responsive with large buttons so you know what you are pushing." Read more

"...Oh, and the remote is great as the unit is across the room." Read more

33 customers mention22 positive11 negative

Customers are mixed about the quality of the air conditioner. Some mention that it works great, has no issues so far, and meets all expectations. Others say that the insulation is very poor, the unit has some issues, and the blower fans are poorly built. The plastic intake cover is a little flimsy.

"We used the air conditioner setting off & on in late summer & it worked fine. Then, the weather cooled & we started using the heater setting...." Read more

"Good quality for 5 years. Then it just died." Read more

"...The outer shell is beaten out of shape and many radiator fins are smooshed. Everything works, but I paid for a new unit...." Read more

"...Two years now, and the unit is going strong, no issues so far, I am happy with both the performance and the durability of this unit, would buy again!" Read more

32 customers mention21 positive11 negative

Customers are mixed about the heat of the air conditioner. Some mention it cools and heats great, quiet, and the remote works great. They are amazed at how well and quickly it cooled the space. However, others say that it does not cool, but heats well. They say that the unit does not push the cold air and that the lowest temperature setting is 60 degrees, which is higher than they need.

"...Once there, it does an admirable job blowing chilling wind into my front room...." Read more

"...series air conditioner/heater unit for a week now and it heats my master bedroom very well and the heat moves out to the kitchen area which is off..." Read more

"...The only thing I don't like is that the lowest temperature setting is 60 degrees... which is higher than I need for the garage during times when I..." Read more

"...important that the unit produce reliable, relatively exact, heating and cooling; and that it never get too hot or too cold...." Read more

Great unit for both summer and winter use
5 Stars
Great unit for both summer and winter use
I installed this unit in a rental house I own that does not have central AC - it was an easy install, and the unit works great - the tenants like it so much they actually use it in the winter as well instead of the central gas heat. It covers most of 1,200 house with them using a window unit in their master to cool it off in the summer. I would estimate the unit to be doing well up to 800-900 or so sq.feet net space. The heat pump works better than most central heat pumps, producing notable heat well into the 20s. Two years now, and the unit is going strong, no issues so far, I am happy with both the performance and the durability of this unit, would buy again!
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Top reviews from the United States

Thomas S Kunka
5.0 out of 5 stars nearly perfect... inspired envy from my contractors...
Reviewed in the United States on March 25, 2016
Verified Purchase
When the contractors installed this as part of my garage renovation in August , they were simply amazed at how well and how quickly it cooled the space. Over the winter it has kept the 2 car oversized garage at 60 degrees and hasn't made much of an impact on my utility bill. I don't have exact numbers but I was fearing a high electric bill but that didn't happen... and I let it run. It was a great choice. The only thing I don't like is that the lowest temperature setting is 60 degrees... which is higher than I need for the garage during times when I am not using it. If I could set it to 50 degrees, I would make sure that fluids such as paint didn't freeze but not have it running so much. But... aside from that...perfect. Every single member of the crew working on my home renovation projects asked where I got this beauty. I sent them the link. I will be moving soon...which means I'll have to put one of these put into my next garage as well...there will be no compromise!
4 people found this helpful
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Emily
5.0 out of 5 stars Primary Heat/Air Source
Reviewed in the United States on January 7, 2020
Verified Purchase
We are using this unit to heat and cool the 150sf screened porch we converted to a home gym. Since it was new construction, we wall-mounted it at the recommended height above the floor and installation was very simple (we are handy). We kept our original outside door intact in case the unit didn't heat well, but we have been able to leave it open to the new room all the time because we are finding the unit maintains temperature very well. It is quieter than I thought it would be (not sure about the AC yet since it's winter). The unavoidable downside of using a unit like this is the air it blows feels cool, and I don't think it would be comfortable to have cool air blowing on me in the winter if I was using this as a primary source of heat in a living space. However, if you are away from the direction of the vents the overall temperature of the room is very comfortable.
2 people found this helpful
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JK
1.0 out of 5 stars Disposable unit? No customer service? That's not what I paid for!
Reviewed in the United States on December 6, 2016
Verified Purchase
We used the air conditioner setting off & on in late summer & it worked fine. Then, the weather cooled & we started using the heater setting. Everything was fine for a while, but then, the air sweep stopped moving. Shortly after, the heater started kind of struggling - weird noises, kept shutting off. Checked the manual for troubleshooting tips - no help. So, my husband called Friedrich's & left a message. When my husband tried the heater again - nothing. It wouldn't turn on.

A week later, my husband called customer service again, because they hadn't returned his call. They gave us a number to an authorized dealer. We called the authorized dealer & were told that they do not do warranty repair for Friedrich units, because they have trouble getting paid. So, we called Friedrich's again & were asked if we knew anybody. My husband told him the name of our heating & cooling guy. Friedrich's called back & said our heating & cooling guy would do it, but wants us to pay him & have Friedrich's reimburse us. What? We paid for the air conditioner & now Friedrich's expects us to pay an unknown amount for warranty work & hope we get reimbursed? If the professionals don't think they'll ever see their money, I have no reason to put my money on the line.

So, when told that we could not pay for our own warranty work, the customer service rep said he'd find somebody & get back to us. Days later, my husband called them again and was told they'd e-mailed repair people in our area & they're waiting for responses. Haven't heard anything today either. I checked the unit again today, & the heat kicked in. I turned it off, because I I'm not upstairs to turn it off if it 'freezes up' or whatever it was doing before it completely stopped working, & I have no idea if it's safe to use. We've asked if we can just trade this unit in for a unit that's not a lemon, but instead my son, husband, and I are stuck sleeping in unheated bedrooms. Yes, this was our primary source of heat for the 2nd floor of our home at night. Our older home doesn't have standard air vents upstairs - it has vents that allow a bit of air from downstairs to rise. It's winter, it's cold, & we've had to resort to space heaters. I feel extremely unintelligent for paying this much money for a unit, only to turn around & use space heaters - which is what we were trying to avoid by spending this much money. You might be thinking, well, you still have the air conditioner part of it. Yeah, but for how long. And we already had an air conditioner upstairs - We removed it and gave it to my nephew when we replaced it with the Friedrich unit.

We don't know what to do. We're just waiting for Friedrich customer service to do something to make this right. But, It's starting to look like they really don't care about their customers. I'll change my review if they honor their warranty, but until then, a broken unit that comes with poor customer service doesn't even deserve the 1 star I was forced to give it.

Update: No change. Nearly a month has went by & we still do not have a working unit. Friedrich's customer service is evidently not worried about our heater in the middle of an Iowa winter. They keep saying they'll call us back, but that it's difficult for them to make outbound calls from a call center. Well, I'm sorry that their faulty unit & poor customer service is inconvenient for Them! We're not giving up, but in the meantime, we are worried about having the space heater we've been forced to resort to in our disabled child's bedroom - Safety is a major issue, which is why we'd spent so much on this window unit to avoid those hazards. I still would not recommend this unit to anybody & I hope that anybody that purchases this does not need to use the warranty. I don't like giving one star reviews, but this unit is still not deserving of even that. I hope others are more fortunate.
36 people found this helpful
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Lisa B.
3.0 out of 5 stars Worked great for 5 years then stopped working.
Reviewed in the United States on August 18, 2021
Verified Purchase
Good quality for 5 years. Then it just died.
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Top reviews from other countries

Amazon Customer
4.0 out of 5 stars Quality Unit
Reviewed in Canada on July 15, 2016
Verified Purchase
Quality unit. Meets all expectations. Not made in the USA. Not sure how you would ever get service - if needed - since the parts come from so far away.
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Amazon Customer
4.0 out of 5 stars Great 4 season unit.
Reviewed in Canada on September 26, 2017
Verified Purchase
Great little unit for 4 season use. Easy to install and easy to use.
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